We want our customers to enjoy shopping with us. If you are not completely satisfied with a purchase or gift for any reason, please review our return, refund, and exchange policies below. You can return individual items or the entire order within 14 days for a refund. Products must be returned in new and unused condition in order to qualify for a refund.
We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. The customer will also be responsible for the return postage cost, and we recommend that you use a tracked delivery service to ensure that we receive the returned items.
Please allow 3-5 working days for your return to be processed once we have received it. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
If you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
Items returned after 14 days may not be refunded, or only at our discretion. Items not in new and unused condition, or without a receipt, may not be credited back and will not be returned to you.
We do not currently offer exchanges on items returned by mail. You would need to place a new order instead.
Package your returns in their original packaging, where possible and include your name, order number and details of which item(s) you are returning along with the reason for your return. If you no longer have the original packaging, please pack your return items carefully in a well-padded envelope or box to prevent damage in transit (we will not refund items that are lost or damaged in transit so we advise that you use a tracked delivery service for your return).
Mail your return to the address below:
Golden Sky Retail Ltd.
t/a The Clean Beauty Edit
26 Upper Pembroke Street
It takes up to 3-5 working days to process returns once we have received them, and it may take longer for the refund to show on your account depending on your financial institution. We will notify you via e-mail once your return has been processed. If you have any questions about your return, please do not hesitate to contact us by emailing email@example.com.
Thankfully it doesn't happen often that products get damaged in transit, but if they do and your order arrives less than perfect please do not accept it from the courier and let them take it back. Ideally take some images of the parcel showing the damage and then contact us firstname.lastname@example.org to let us know about the issue and we will dispatch another order to you/refund the order as soon as the courier returns the damaged items.
If you have accepted the order, only to open it and find some products have been damaged, please take photos of the product(s) and email us with the details to email@example.com
Please note that you will need to contact us within 24 hours of receiving the damaged order to inform us of the issue.
Once we have the details, we will contact you to let you know how you can return the faulty/damaged items to us free of charge. This is at our discretion and is agreed by us in advance of you returning the items in question.
We do not give refunds on damaged items that have not been notified to us within 24 hours of delivery items returned after 14 days items that have been used/damaged